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Frequently AskedQuestions

What about other taxes and levies.?
All item prices on the Melting Moments Chocolate website are inclusive of taxes (wherever applicable).

Where do you ship?
We Ship only in India.

How much do I have to pay for Gift Wrapping?
There is no extra charge for Gift Wrapping. All the Products are Gift Wrapped before handed over to delivery company .

How long chocolate will Taste Fresh?
Chocolates will stay fresh tasting at room temperature aroung 20-22 degree Celsius for up to 6-8 weeks, keep away from heat and humidity. Avoid direct sunlight.

How do I pay for the product?
Melting Moments Chocolate has tie up CC Avenue Payment Gateway and CC Avenue provides many payment options like Credit Cards (including American Express cards, Visa, Master Cards) & Debit Cards (including Maestro cards), Net Banking etc. Our trusted payment gateway partners use secure encryption technology to protect your card information at all times.

How I Will be informed about the Payment?
In case of successful payment, you will receive an email confirmation. In case of payment failure, please retry ensuring: Information passed on to payment gateway is accurate.

What if my Account / Card has been debited but I have not received any Payment Confirmation Mail?
If you want to buy our product but you have not received any Confirmation Mail then please contact our Customer Care info@meltingmomentschocolate.com.
If you want don't want to buy our product but your account has been debited after a payment failure, it will be rolled back after confirmation from the bank. It will take about 15 business days for the refund. You can get in touch with Customer Care with your order detail, or send an email to info@meltingmomentschocolate.com.

How long will it take to deliver the product?
We ship after 24 hours or as soon as your payment gets approved from the payment gateway company. On Non Festival days once shipped orders are delivered within 3-5 business days. On Festivals days due to high pressure on courier company we suggest you to make sure that you order well in advance minimum 7-8 working days in advance to reach the order before or on time. Melting Moments Chocolate, in conjunction with our courier providers, will attempt to deliver a product on time. You acknowledge that requested delivery dates are non-binding estimates only and that you have no claim against us for any delays or early deliveries. Our service providers do not telephone prior to delivering packages, and we cannot guarantee the time of delivery. No Deliveries are made on Sunday, National Holidays.